ABOUT THE DRINKS
FREQUENTLY ASKED QUESTIONS
What ingredients are in OHibiscus drinks?
Our hibiscus drinks are made with all-natural ingredients, including dried hibiscus flowers, ginger, natural spices (like cloves), and pure cane sugar (for sweetened versions). We also offer a sugar-free blend for those who prefer a natural taste.
Do your drinks contain caffeine?
No, our hibiscus drinks are naturally caffeine-free.
What does the hibiscus drink taste like?
Hibiscus drinks have a bold, tart, and fruity flavour, balanced by spices like ginger and cloves. Each blend offers a unique twist, from spicy to sweet.
Are your drinks safe for children or pregnant women?
Our drinks are made from natural ingredients and are generally safe for consumption. However, we recommend consulting a healthcare professional if you have any concerns, especially for pregnant women or those with underlying health conditions.
Yes, our drinks are both vegan and gluten-free.
Is your drink vegan or gluten-free?
What allergens are present in your drinks?
While we take great care to craft our drinks in a clean and allergen-free environment, our supplier handles various nuts and seeds, so we cannot guarantee that our products are completely allergen-free (specifically plant based allergens like nut, sesame, soya).
How should I store the drinks (opened/unopened)?
For unopened bottles, refrigerate them at a temperature below 5°C. Once opened, it’s best to refrigerate the drinks and consume within 3-5 days for optimal taste and quality. If frozen, they can last longer, but always ensure they are properly sealed to maintain freshness.
How long do your drinks last before expiration?
Unopened, our drinks last a minimum of 2 months if refrigerated below 5°C. Please refer to the "Best Before" date on the bottle. Traditionally, hibiscus drinks don't expire if refrigerated or frozen. Just "Look, Taste, Smell"—look for mold, taste for bitterness or fizz (fermentation), and smell for a vinegary scent to check freshness.
ABOUT OHIBISCUS
Are your products organic?
At this time, our products are not certified organic. However, we are committed to using the highest quality ingredients and sustainable practices wherever possible to ensure you get a pure and natural hibiscus drink. Organic certification is something we are exploring for the future as part of our commitment to continuous improvement.
Is your packaging eco-friendly or sustainable?
Yes, our packaging is eco-friendly. We use reusable and recyclable glass bottles, shipped in sturdy cardboard boxes to minimize environmental impact. This helps reduce waste while keeping your drinks safe and secure during delivery. We're committed to making sustainable choices wherever possible.
Is your company environmentally conscious?
Yes, OHibiscus prioritizes sustainability by using reusable glass bottles, composting waste, reusing ginger and spice pulp, and selecting sustainable suppliers. You also plan to implement a bottle return program and share resources on eco-friendly practices
Do you have any certifications?
Currently, OHibiscus does not have any certifications, but you are committed to sustainability and eco-friendly practices. You may consider pursuing certifications in the future to further validate your efforts.
ABOUT LOGISTICS
Do you offer a subscription service for regular deliveries?
Currently, OHibiscus does not offer a subscription service for regular deliveries, but you plan to introduce this option in the near future.
What is the cost of delivery?
The cost of delivery for our drinks is calculated by the courier at checkout, but you offer free delivery for orders over £50.
How long does shipping take?
OHibiscus orders are prepared and dispatched within 2 days, with shipping taking approximately 3-4 days in total.
Do you deliver internationally ?
OHibiscus does not currently offer international delivery, but you may consider it as the business expands.
Can I cancel or change my order once it’s placed?
You can cancel or change your OHibiscus order within 24 hours of placing it, but only if it hasn't been dispatched yet.
Is there a minimum order quantity for bulk purchases?
Yes, the minimum order quantity for bulk purchases of OHibiscus is 2 cases of 12 x 300ml bottles or 6 X 1 Litre bottles.
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